Cancellation Policy

Hotline Communications believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 2 hours of placing an order or if the buyer informs us before the dispatch, after 2 hours or after dispatch if an order gets cancelled then we will deduct 3% and make the balance payment.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the Hotline Communications’s marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • No Cancellation allowed under affordability program. Product once booked availing cashback offers and/or EMI options cannot be cancelled, return or exchanged(with other variants of the same product or other products) under any circumstances.